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Privacy Policy
How we collect, use and protect personal information when you visit our website or contact us.
Legal & Regulatory Information
Access all official legal documents and policies governing this website.
This Privacy Policy explains what personal data we may collect, why we collect it, how we use it, and the choices and rights available to you. We aim to process personal data transparently and in accordance with applicable data protection laws.
1. What data we collect
Depending on how you interact with us, we may collect the following categories of data:
- Identity and contact data (name, email, phone number, company).
- Communication data (messages you send us and our replies).
- Technical data (IP address, device/browser info, approximate location).
- Usage data (pages visited, time on page, referral source).
2. How we use your data
We use personal data for legitimate business purposes, including:
- Responding to inquiries and providing requested information.
- Operating, securing and improving our website and services.
- Managing compliance, risk and record-keeping obligations.
- Communicating updates relevant to your request or relationship.
3. Lawful basis for processing
We process personal data only where we have a lawful basis. Depending on the context, this may include:
We rely on one or more of the following:
- Consent (where you opt in to specific communications).
- Contractual necessity (to take steps at your request).
- Legal obligation (compliance and record-keeping).
- Legitimate interests (running our business responsibly and securely).
- Vital interests (rare, where safety is involved).
4. Sharing and disclosures
We may share personal data with trusted parties where necessary:
- Service providers supporting hosting, security, analytics and communications.
- Professional advisors (legal, accounting, compliance) where required.
- Authorities and regulators where legally required.
- Partner platforms only where you request access or consent to a referral.
5. International transfers
Where data is transferred outside the UK/EU, we use appropriate safeguards where required.
- Contractual protections and approved transfer mechanisms.
- Security controls appropriate to the sensitivity of the data.
- Limited access on a need-to-know basis.
6. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy and to comply with legal obligations.
Retention periods vary depending on the nature of the relationship and applicable rules.
- Inquiry messages: retained to manage communications and audit trails.
- Technical logs: retained for security and troubleshooting.
- Compliance records: retained as required by law or regulation.
- You may request deletion where applicable and lawful.
7. Your rights
Depending on your location and applicable law, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of processing in certain cases.
- Object to processing based on legitimate interests or direct marketing.
8. Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse.
Our privacy practices are designed to align with applicable requirements, including (where relevant):
- UK GDPR and the Data Protection Act 2018 (United Kingdom).
- EU GDPR (Regulation (EU) 2016/679) where EU residents are involved.
- Privacy and Electronic Communications Regulations (PECR) for electronic marketing where applicable.
- ICO guidance and best-practice security standards for handling personal data.
Contact us about privacy
If you have questions, requests or concerns regarding this Privacy Policy, contact us using the details below.